Communicating with customers is crucial for any business. But when it becomes difficult to keep up for whatever reason, that’s when customer satisfaction and loyalty may suffer. In turn, business reputation and profits go down.

• Decreased customer satisfaction: Difficulty in keeping up with customer queries can lead to lower satisfaction levels and decreased loyalty, negatively impacting business reputation and profits.
• Resource wastage: Answering numerous common queries manually consumes a significant amount of resources, resulting in wastage of time and effort that could be utilized more effectively elsewhere.

It can quickly become overwhelming for teams to answer common queries that come in every day - sometimes hundreds or thousands of them. While that shows dedication to customers, a huge amount of resources is wasted this way.

Automated chatbots to the rescue

You may think that chatbots are just basic tools for answering the most popular questions. It is their main function, but they have actually evolved quite a bit.

The automated chatbots we have developed for our clients have integrated seamlessly into their businesses and now perform a variety of useful functions. Teams have more time to focus on essential tasks, while chatbots keep existing customers happy and even engage potential customers.

These chatbots are around 24/7, they provide standardized answers to different questions, and direct users to solutions. There's no risk of human error, customers are getting support quickly, and important data and feedback can be gathered. Our clients can use all this to constantly improve their service as well as devise strategies to generate new leads.

Aside from providing accurate answers, we've also programmed chatbots to automatize all kinds of responses. A few examples would be getting a chatbot to convert currencies via Facebook Messenger, schedule venues on various external sites, or use mathematical formulas correctly.

The bottom line

Almost all your business processes can be automated. But sometimes all it takes - at least as a first step - is making use of chatbots. We program them to generate a vast number of different responses without you even having to make a single click.